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This qualification reflects the role of individuals in a variety of entry-level Business Services job roles. This qualification also reflects the role of individuals who have not yet entered the workforce, and are developing the necessary skills in preparation for work. These individuals carry out a range of basic procedural, clerical, administrative, or operational tasks that require self-management and technology skills. They perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.

Course Fee
Registration Fee (non-refundable): AUD $500
Material Fee: AUD $500
Tuition Fee: AUD $4,200
Total AUD $5,200
Course Duration

Delivery will occur over a 26 weeks (22 weeks training and 4 weeks holiday break) period of full-time study.

Where students successfully apply for credit and/or RPL, the course duration will be shortened accordingly, and adjustments made to any COE issued or removed or added to course duration.

Entry/ Admission Requirements

Pre-Training Review (PTR):

Selection for enrolment in SPI courses will be approved for applicants who meet the qualification selection criteria during the PTR prior to the confirmation of enrolment at SPI. A satisfactory outcome of PTR with authorised SPI Staff or representative will ensure applicants are placed in a suitable course with an appropriate training and assessment strategy. SPI reviews applicants' existing knowledge, skills, experience, and qualifications. SPI will then review this information in conjunction with other admission requirements below.

Age Requirements

SPI requires that all students must be 18 years of age or above at the commencement of the course.

Prior Achievement Requirements

Basic Computer Skills

A good command of written English

Students with overseas qualifications will need to have level equivalency determined by the Department of Education, Skills, and Employment, online applications here:


LLN Requirements

The qualification has been analyzed to determine the Australian Core Skills Framework (ACSF) levels of Learning, Reading, Writing, Oral Communication and Numeracy. This is detailed in the Certificate II in Workplace Skills ACSF Profile.

Students entering this qualification will have their LLN skills compared to the ACSF levels of the course to determine if there are specific support requirements needed and make a recommendation about the suitability of the student to enroll.

See the SPI LLN Policy & Procedures for more details.

English Language Requirements

All students entering this qualification must have the following minimum score of an internationally recognized English Language proficiency tests or equivalent in line with DHA recommendations:

IELTS overall band of 6.0 or

TOEFL IBT test score band of 60-78 equivalents or

PTE Academic band score 51 equivalent or

Satisfactory completion of General English – Upper Intermediate level or

Successful completion of Certificate III in Spoken and Written English (10725NAT) or equivalent course or

Successful completion of Senior Secondary certificate of education in Australia conducted in English or

Completion of full-time studies in Australia towards a Certificate IV or above or a foundation course or

Student’s first language is English or

Student was educated for 5 years in an English-speaking country.

If there are doubts about the student’s English language skills to cope in an academic environment and if he/she cannot provide a satisfactory IELTS score or equivalent, the student will undergo the college English placement test and be required to complete it with a satisfactory result.

Assessment Methods

Assessments will be conducted face to face, which could include:

Direct observation – in a simulated classroom environment – usually role plays

Product-based methods – these are generally reports, case studies, projects, and presentations.

Questioning – written and verbal questioning is used for a number of assessment tasks.

A combination of the above methods.

Job Roles

Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:

Administration Officer

Sales Worker

Community & Personal Services worker

General Clerk

Receptionist or Office Assistant

Course Delivery

Face to face at our Melbourne Campus – 20 hours per week of classroom-based training sessions

8 hours of self-study, including structured self-directed learning & completing assessment work started in class

Up to an hour per week of individual support if required

Units of Competence
BSBCMM211 Apply communication skills
BSBOPS201 Work effectively in business environments
BSBPEF202 Plan and apply time management
BSBSUS211 Participate in sustainable work practices
BSBWHS211 Contribute to the health and safety of self and others
BSBPEF201 Support personal wellbeing in the workplace
BSBTEC201 Use business software applications
BSBPEF101 Plan and prepare for work readiness
BSBOPS203 Deliver a service to customers
BSBTWK201 Work effectively with others