This qualification reflects the role of individuals in a variety of Business Services job roles. These individuals may have supervisory performance accountabilities.

Individuals in these roles carry out a mix of specialist and moderately complex administrative or operational tasks that require self-development skills. They use well-developed skills and a broad knowledge base to apply solutions to a defined range of unpredictable problems and analyse information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.

Delivery will occur over a 28 weeks (22 weeks training and 6 weeks holiday break) period of full time study.

Where students successfully apply for credit and/or RPL the course duration will be shorten accordingly and adjustments made to any COE issued or remove it or add to course duration.

Pre-Training Review (PTR):

Selection for enrolment in SPI courses will be approved for applicants who meet the qualification selection criteria during the PTR prior to the confirmation of enrolment at SPI. A satisfactory outcome of PTR with authorised SPI Staff or representative will ensure applicants are placed in a suitable course with an appropriate training and assessment strategy, SPI review applicants existing knowledge, skills, experience and qualifications. SPI will then review this information in conjunction with other admission requirements below.

SPI requires that all students must be 18 years of age or above at the commencement of the course.

Basic computer skills

A good command of written English

Meet all Student Visa requirements, including: Year 12 academic education or equivalent

Students with overseas qualifications will need to have level equivalency determined by the Department of Education, Skills and Employment, online applications here:

https://internationaleducation.gov.au/services-and-resources/services-for-individuals/qualifications-assessments/pages/qualification-assessment.aspx

The qualification has been analysed to determine the Australian Core Skills Framework (ACSF) levels of Learning, Reading, Writing, Oral Communication and Numeracy. This is detailed in the Certificate IV in Business ACSF Profile.

Students entering this qualification will have their LLN skills compared to the ACSF levels of the course to determine if there are specific support requirements needed, and make a recommendation about the suitability of the student to enrol.

See the SPI LLN Policy & Procedures for more details.

All students entering this qualification must have the following minimum score of an internationally recognized English Language proficiency tests or equivalent in line with DHA recommendations

IELTS overall band of 6.0 or

TOEFL IBT test score band of 60-78 equivalents or

PTE Academic band score 51 equivalent or

Satisfactory completion of General English – Upper Intermediate level or

Successful completion of Certificate III in Spoken and Written English (10725NAT) or equivalent course or

Successful completion of Senior Secondary certificate of education in Australia conducted in English or

Completion of full-time studies in Australia towards a Certificate IV or above or a foundation course or

Student’s first language is English or

Student was educated for 5 years in an English speaking country.

If there are doubts about the student’s English language skills to cope in an academic environment and if he/she cannot provide a satisfactory IELTS score or equivalent, the student will undergo the college English placement test and be required to complete it with a satisfactory result.

Assessments will be conducted face to face which could include:

Direct observation – in a simulated classroom environment – usually role plays

Product based methods – these are generally reports, case studies, projects and presentations.

Questioning – written and verbal questioning is used for a number of assessment tasks.

A combination of the above methods.

Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:

Administration Officer

Sales Manager

Customer Service Manager

Personal Assistant

Face to face at our Melbourne Campus – 20 hours per week of classroom based training sessions

10 hours of self study including structured self-directed learning & completing assessment work started in class

Up to an hour per week of individual support if required