Certificate II in Business (BSB20115)


Course code: BSB20115

This qualification reflects the role of individuals in a variety of junior administrative positions who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.

26 Weeks: (24 weeks classroom delivery + 2 weeks of holidays).

AUD $200 (non-refundable)
AUD $500
AUD $4,500


• For course packages or re-enrolment, the registration fee is payable only once.
• These fees are indicative and are subject to change at the time of enrolment.

Career Opportunities

Possible job titles relevant to this qualification include:

  • International Education Office Receptionist
  • Legal Receptionist
  • Administration Officer (Local Government)
  • Office Assistant, Receptionist
  • Administrative Assistant
  • Trainee Racing Administrator
  • Information Desk Clerk
  • Clerical Officer
  • Data Entry Operator

Pathways Information

Preferred pathways for candidates entering this qualification include:

  • BSB30115 – Certificate III in Business or other relevant qualification.

Pre-requisite Requirements

  • 18 years or over
  • Basic computer skills
  • Meet all Student Visa requirements, including:
    • IELTS 5.5 or English proficiency (or  equivalent)
    • Year 10 academic education (or  equivalent)


Modules shown are for the current academic year and are subject to change in the future.

Your choice of modules and projects available may, to some extent, be restricted by the schedule of lectures and the availability of staff. It may also vary according to the degree specialism chosen.

BSBWHS201Contribute to health and safety of self and others
BSBCUS201Deliver a service to customers
BSBWOR203Work effectively with others
BSBWOR204Use business technology
BSBSMB201Identify suitability for micro business
BSBINN201Contribute to workplace innovation
BSBINM201Process and maintain workplace information
BSBINM202Handle mail
BSBCMM201Communicate in the workplace
BSBIND201Work effectively in a business environment
Participate in environmentally sustainable work practices
BSBITU211 Produce digital text documents