The Institute Code of Practice includes an access and equity policy. This document is available on request.
It is the responsibility of all staff to ensure the requirements of the access and equity policy are met at all times.
Dispute Resolution Procedure
The Institute has a dispute resolution procedure to provide students with a fair and equitable process for resolving any disputes or complaints they may have.
The dispute resolution procedure includes a requirement that an independent mediator will be appointed at no expense to the student if the student, is dissatisfied with the resolution process undertaken by the Institute.
The Institute will make no charge to the student for its dispute resolution process or referral to the independent mediator. If you have a complaint or appeal you should take the following steps:
- Contact the Institute to obtain a copy of the complaints and appeals procedure and the application form.
- Complete the application form and lodge it with the Institute.
- Follow up with the Institute.